Delivery Information

Shipping and handling policy

We deliver to all and any postal address in India at a minimal cost. However, courier companies do not deliver to P.O. Box addresses,
 so we request you provide a full street address with pin code/zip code. To ensure that no disputes arise due to this, 
 kindly make sure that someone is there to receive the package when courier delivery is attempted.

Calculating Shipping Cost

The shipping cost is not included in each item's price. We have Fair & Transparent shipping rates.

Shipping and handling rates are based on the size of your order. Shipping rates are based
 on per Kg of the product. The weight of any product can be found on its detail page. 
To match the policies of the shipping companies we use, all weights will be rounded up to the next 500 grams.

Shipments

Also, be aware that all shipments to any Hotels/Colleges/Schools/Hostels are placed at the customer's risk. 
If the school's warden does not accept your package, or it is refused for any reason, www.kafnii.com (kafnii ent) will under no circumstances
 issue a refund or credit to the customer's account, nor shall www.kafnii.com (kafnii ent) attempt re-shipment of the same order. 

The Courier Company will try 2 times to deliver the parcel for shipment after that customer will have to pick up the parcel from your
 relative courier office in your area and the charges will be bared by the customer. 
The further attempts by courier companies for delivery costs will also be barred by customers as rescheduling charges.

Transit 

www.kafnii.com (kafnii ent) is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver,
 the customer will not suffer any loss. In-transit risk is all ours, but www.kafnii.com (kafnii ent) will not be responsible for lost and
 stolen packages or any full or partial damages to the package after being left at the customer's address by the postal / courier agency.

If a shipment is lost in transit, we wait for 15 working days, and after confirmation from the customer,
 then we will reprocess/reship the order, but it will depend upon the product availability.

Address change requests

Once an order is registered, you can request for address change within 24 hours of placing the order.
 You may send your shipping address alteration request to whatsapp number.in and the needful will be done.

Incorrect or incomplete address

Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match.
 The customer will, without exception, bear the cost of any such penalties and/or fees & not www.kafnii.com (kafnii ent).
 Please make sure your shipping address is correct.

All products are firstly polythene packed & taped with Kafnii's tag. Then delivered to the courier service person.

For each product, we have mentioned the time to ship along with the product description.
 These are indicative & approx values only and products can be shipped earlier or later also on a case-to-case
 basis depending on the availability of the product and other factors.

It is advisable to email us with the product codes to get a more accurate time to ship estimate.

In some cases, if a customer has selected products from different shipping day categories,
 the overall dispatch date will be applicable as per higher shipping days of their selected products.

What, if any, delays

If for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order,
 we will notify you by email and for the same, no compensation will be given.

However, any dates for delivery are approximate only, and we are not liable for any delay in delivering your order or any part of it.
 We may choose to deliver your order in separate parts. In some cases, we may offer to give you a Credit Note for the unfulfilled part of the order.

Due to natural calamities like Snowfall, Flood, earthquakes, Tsunami, etc... In such circumstances, we would not be able to deliver products on time.

VAT & customs duties

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer.
 VAT / Custom Taxes and Import Duties are not included in our ordering process but may be charged to you by the respective country government.

International customers are responsible for any customs or duty fees levied by their country.
 We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
 They are entirely your responsibility.

The courier company may also charge some additional service charges over and above custom duty on a case-to-case basis.

PLEASE NOTE: Due to COVID-19: After dispatch International  Shipment will deliver within 10-12 working days.